Terms and Conditions
Last Updated: 12 November 2024
Welcome to Our App!
We operate the CoComelon App (the “App”).
We are Moonbug Entertainment Limited, a company registered in England and Wales under company number 11197631, with our registered office at 3rd floor, LABS Upper Lock, 3-6 Water Lane, London NW1 8JZ.
If you need to reach us, please contact our Mobile App Support Team at app.support@moonbug.com.
Is This App for Kids?
Our App is designed for parents to help their children play. Our gaming experiences are designed for young children. Our App should only be downloaded by parents or guardians and those over the age of majority in your country of residence.
Our Terms
By accessing and using our App, you agree to be bound by these Terms and Conditions (“Terms”) regardless of registration or subscription status. You should not download, access or use our App if you do not agree to these Terms.
We reserve the right to modify these Terms at any time, in accordance with applicable law. Material changes will be posted here with an updated effective date. We may also notify you of changes via email, but you are responsible for regularly reviewing these Terms. Continued use of the App following any changes constitutes your acceptance of the updated Terms. If you do not agree to any changes, you must cease using the App and cancel any subscriptions you have.
Other Terms
Our App is only available for download on the Google Play Store and the Apple App Store.
Additional legal terms and conditions and policies apply to your use of the Google Play Store and the Apple App Store and the download of the App on those stores. These legal terms and conditions set out whether you may have cancellation or refund rights in certain circumstances depending on where you live.
Please carefully read the applicable terms as you will need to agree to be bound by those terms and conditions in order to download the App and make any purchases in the App.
Information About You and Your Privacy
Before accessing and using our App, you should carefully read our Privacy Policy and Cookies Policy to understand how we collect, use, and share information about you and how we use cookies.
Do I Need a Subscription?
You can use some parts of the App for free, but you will need a subscription to get full access to all of the games and activities in the App.
Apple or Google Login: If you purchase a subscription using your Apple or Google credentials, you can play on any device where you have downloaded the App and are logged in with the same Apple or Google credentials.
How Do I Get a Subscription?
You need to be over the age of majority in your country of residence in order to pay for a subscription.
You can buy a subscription through Apple or Google. We do not see or keep your payment details. As well as these Terms, your subscription (including, without limitation, cancellation and refund terms) will be subject to the terms and conditions you enter into with Apple or Google, as applicable.
To purchase a subscription, open the App and:
select a content tile with a padlock icon;
select a subscription plan (offers and plans may change from time to time);
enter your relevant details to register and pay through Apple or Google as applicable; and
subscription plans are inclusive of VAT or equivalent local sales tax.
Upon purchase, your subscription will start right away and will automatically renew unless you cancel it. If your subscription is due to renew and the payment method fails, your card issuer may try to process the payment again. If subsequent attempts fail, your subscription will end.
We may modify the features or the price of our subscription plans from time to time. Price changes take effect when displayed on the rate card in the app for non-subscribers and at the start of the next billing period after the change for existing subscriptions.
For existing subscriptions, Apple and Google will notify you of any changes to prices before they come into effect. If you are not satisfied with a new feature or price change, you have the option to cancel your subscription which will take effect at the end of your current billing period.
Subscription Special Offers and Promotions
The price of a subscription will be shown on the App prior to purchase. Our special offers and promotions are valid only over a certain period of time and will expire on the date indicated by Moonbug.
Our special offers and promotions will also display the regular or non-discounted price which we intend to charge beyond the billing period when a special offer or promotion price applies.
Our special offers, promotions or any discounts provided are not valid in conjunction with other offers unless stated otherwise. Additionally, they are exclusive to the specified App and cannot be applied to other Moonbug services, products or brands.
Discounted trials are available as one-time offers. If you have previously benefited from a discounted trial, you will be charged for the full subscription upon attempting to redeem another.
We reserve the right to refuse to redeem a special offer, promotion or discount if we believe it is being used improperly or fraudulently.
How Do I Cancel My Subscription?
Please note that deleting the App from your device does not cancel your subscription and its recurrent billing.
You must cancel your subscription plan directly with the App store you bought the subscription from and follow their instructions, as they (not us, Moonbug) are in charge of subscription billing.
You can cancel your subscription plan at any time as follows:
if you have purchased via Apple, details of how to cancel your subscription can be found here and
if you have purchased via Google, details of how to cancel your subscription can be found here
You will receive an email from Apple or Google confirming your cancellation.
Once you have cancelled your subscription, you will lose access to the App content that is only available with a subscription on the day when your subscription ends. Your subscription end date is the last day of the current billing period. For example, if you cancel a recurring subscription with a monthly billing period that started on 1st January, it will end on 31st January, even if you cancel on 2nd January.
If you choose to subscribe again in the future, you will regain access to the App content that comes with your new subscription.
Refunds and Billing Enquiries
For refunds or billing problems, contact Apple or Google directly, depending on where you bought your subscription.
To avoid being charged for the next billing period, you must cancel your subscription at least 24 hours before your current billing period ends. You will not get a refund for the time you have already paid for.
How you may use Materials on our App
Our App is for your personal and non-commercial use only. You must not use any part of the content on the App for commercial purposes without obtaining a licence to do so from us or our licensors.
We are the owners of and/or the licensees of all intellectual property rights in the App and in the materials published on it including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software. Unless specifically stated otherwise, nothing in these Terms or on the App gives effect to any transfer of such intellectual property rights from us to you.
Your sole right to use the intellectual property on the App is a non-exclusive licence to make use of such content only as is strictly necessary to enable you to access and enjoy the App experience.
You may also screenshot extracts from the App for your personal, non-commercial use.
Unless authorised by us in advance and in writing, you must not modify the digital screenshots or printed copies of any materials you have taken from our App in any way, and you must not use any of the App’s illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on the App must always be acknowledged.
If you screenshot, print off, copy, download or publish any part of the content of the App in breach of these Terms, your right to use the App will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Updates to the App
From time to time, we may automatically update the App and change the functionality to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons.
If you choose not to install such updates, or if you opt out of automatic updates, you may not be able to continue using the App.
The App will always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you purchased a subscription.
Accessing our App
If you choose to access our App, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
Our Responsibility For Loss Or Damage Suffered by You
TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL CONDITIONS, WARRANTIES, REPRESENTATIONS OR OTHER TERMS WHICH MAY APPLY TO THE APP OR ANY CONTENT IN IT, WHETHER EXPRESS OR IMPLIED.
If we breach these Terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time these Terms were entered into by you, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
We are not liable to any user for any loss or damage that was not foreseeable or any loss or damage not caused by our breach or negligence.
If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
The App is for domestic and private use. If you use the App for any commercial, business or resale purpose you are in breach of these Terms and we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If our provision of, or support for, the App is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event but, if there is a risk of substantial delay, you may contact us to end your subscription with us and receive a refund for any services you have paid for but not received.
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law (or any mandatory law in your country of residence, as applicable).
Viruses, Operability and Security
We do not guarantee that the App will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programs, operating platform and device in order to access our App. You should use your own virus protection software.
You must not misuse the App by interfering with the App’s operation or using automated tools in any way, knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our App, our servers on which our App is stored, or any server, computer or database connected to the App.
You must not attack our App via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the App will cease immediately.
We May End Your Rights to Use the Apps if you Break these Terms
We may end your rights to use the App at any time by contacting you if you have broken these Terms in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so.
If we end your rights to use the App:
you must stop all activities authorised by these Terms, including your use of the App; and
you must delete or remove the App from all devices in your possession and confirm to us that you have done this.
We May Transfer this Agreement to Someone Else
We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms.
Which Country's Laws Apply to Any Disputes?
These Terms are interpreted in accordance with and governed by English law; however, if you are a consumer residing outside England, you will retain the benefit of any overriding mandatory protections given to you by the laws of your own jurisdiction of residence. Any disputes will be subject to the exclusive jurisdiction of the courts of England, except to the extent that overriding mandatory laws in your jurisdiction of residence permit you, as a consumer, to bring or defend claims in your local courts.
We will try to resolve any disputes with you quickly and efficiently. We would like to request that you first raise any dispute or complaint with us in writing so we may seek an amicable resolution. If you are unhappy with us, please contact us as soon as possible using the contact details set out in the “Contact Us” section.
Our Trademarks
Our name and logo, the App, the names of our content series and the character names associated with them are our trademarks or the trademarks of our licensors.
You are not permitted to use our trademarks without our approval unless they are part of the materials you may be using as permitted under these Terms.
Other
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing these Terms, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Contact Us
You can write to us at our registered office at:
Moonbug Entertainment Limited
3rd Floor, Labs Upper Lock, 3-6 Water Lane
London NW1 8JZ
United Kingdom
Alternatively, please email us at app.support@moonbug.com or call +44 7768 663608.
12/11/2024 19:31:00