CoComelon Learn and Play – Frequently Asked Questions

Last Updated: 24 October 2024

GENERAL / FEATURES

About Moonbug

Moonbug Entertainment is a global entertainment company that creates, produces, and distributes award-winning content for children. Known for popular brands like Blippi and CoComelon, Moonbug focuses on inspiring kids to laugh, learn, and grow through engaging and educational videos. The company reaches families worldwide through various digital platforms, including YouTube, Netflix, and mobile apps.

About CoComelon

CoComelon is a highly popular children’s entertainment brand from Moonbug Entertainment that creates animated videos featuring nursery rhymes, songs, and educational content for preschoolers. It captivates young audiences with its colorful animations, catchy tunes, and relatable themes that promote learning and development. Its widespread popularity is driven by its engaging content and accessibility on platforms like YouTube, Netflix, and various mobile apps.

About CoComelon - Kids Learn & Play

CoComelon - Kids Learn & Play is the first learning subscription app by Moonbug Entertainment. The app features interactive, fun, and creative activities themed around popular CoComelon songs and designed by early education experts so that young kids will develop essential skills and grow a love of learning as they prepare for preschool.

What age is CoComelon - Kids Learn & Play suitable for?

The activities and curriculum in CoComelon - Kids Learn & Play are designed for kids ages 2 and above.

Does CoComelon - Kids Learn & Play have in-app purchases?

CoComelon - Kids Learn & Play is free to download with no ads or loot boxes. There is a paid subscription plan option which can be purchased within the app’s parental section.

To subscribe to CoComelon - Kids Learn & Play, press the ‘Lock’ icons while in the main menu or the ‘Settings’ icon in the top right at any time, and select the ‘Subscribe’ button.

Can I play CoComelon - Kids Learn & Play offline?

You can play CoComelon - Kids Learn & Play offline after downloading the app with an internet connection. Please note the app should be regularly updated via an internet connection in order to apply bug fixes and access new content releases.

Can I give CoComelon - Kids Learn & Play as a gift?

Unfortunately, a subscription for CoComelon - Kids Learn & Play cannot be purchased as a gift at this time.

Is CoComelon - Kids Learn & Play available on multiple platforms?

CoComelon - Kids Learn & Play is currently supported on Apple (iOS) version 12. 0 or later and Google Play (Android) version 8.0 or later.

Is CoComelon - Kids Learn & Play available in multiple languages?

CoComelon - Kids Learn & Play is currently available in English and Spanish.

Why do I not have access to all the in-app content?

We have chosen to offer one theme with endless interactive learning activities that are available to play for free - no subscription needed. If you would like to access our entire library of games, you can purchase a monthly subscription by pressing the ‘Lock’ icons while in the main menu or the ‘Settings’ icon in the top right and selecting the ‘Subscribe’ button.

What types of learning will be included?

CoComelon - Kids Learn & Play features a rich early learning curriculum covering shapes, colors, sounds, letters and numbers, to help young kids develop skills in creative thinking and social emotional learning. For example, the Alphabet Sand activity focuses on key skills like handwriting basics, letter sounds, and letter recognition to help kids learn how to write. The games maintain a consistent challenge level for learning to ensure kids build familiarity with the content and confidence with the skills. The app does not contain videos but is filled with music from the world of CoComelon and kids are cheered on by JJ and his family as motivation to continue learning and playing.

TROUBLESHOOTING / SUPPORT

How can I access support?

Please contact our support team at app.support@moonbug.com if you have questions about CoComelon - Kids Learn & Play not answered in the FAQ, if you need technical support, or if you have to report a bug/concern.

How can I report a bug or share some feedback?

Get in touch using our "Contact Us" link at the bottom of the page or email us at app.support@moonbug.com, and we’ll follow up with you shortly!

I keep getting the error, "Something Went Wrong." What do I do?

We're so sorry to hear about this and we'll be happy to help!

Internet Connection

This error can occur if you are not connected to a stable WiFi or Data network. With this in mind, we do recommend disconnecting and reconnecting to your internet network, as this may help resolve the issue.

*Please note that downloading over Data is turned off by default. If you would like to download over a Data network, please go to the Parent Icon (top-left) > Settings > Turn off "Download over WiFi only," and you're all set!

Clear Cache/Data

This error may occur if data was improperly stored on the device during the downloading or update of the App from the App Store. To fix this issue, we recommend clearing the cache and data of the app, and then uninstalling and reinstalling the app. This is different from simply uninstalling and will wipe all previous files, allowing for a

fresh install that should fix the problem.

We have included how to do this on all major platforms below.

Apple

  1. Open your Settings App

  2. Select General

  3. Select your Storage

  4. Select your CoComelon - Kids Learn & Play App

  5. Tap "Delete App"

  6. Go to the App Store and re-download your game

  7. You're all set!

Google Play or Amazon

  1. Open your Settings App

  2. Tap "Apps & Notifications."

  3. Tap "See All Apps > App Name (e.g. CoComelon - Kids Learn & Play) > Storage

  4. Tap "Clear Storage" and "Clear Cache". If you don't see "Clear Storage", then tap "Clear Data."

  5. Uninstall and reinstall your App

  6. You're all set!

SUBSCRIPTION / ACCOUNT

How much does the subscription cost? How does it work?

Subscribing to CoComelon - Kids Learn & Play unlocks more themes with interactive learning games for your child to play. A subscription unlocks all previously locked themes as well as future new themes we release. To subscribe to CoComelon - Kids Learn & Play, press the ‘Settings’ icon in the top right and select the ‘Subscribe’ button.

How do I unlock more games?

To unlock more interactive learning games and themes, users need to subscribe to CoComelon - Kids Learn & Play. A subscription unlocks all previously locked themes as well as future new themes we release. To subscribe to CoComelon - Kids Learn & Play, press the ‘Settings’ icon in the top left and select the ‘Subscribe’ button.

I purchased a subscription. Why are my games locked?

To subscribe to CoComelon - Kids Learn & Play, press the ‘Lock’ icons while in the main menu or the ‘Settings’ icon in the top right at any time, and select the ‘Subscribe’ button.

If you have purchased a subscription but still see some games as locked, double-check you have downloaded the latest version of the CoComelon - Kids Learn & Play App via an internet connection.

It is also best to check if you are logged in to the Apple App Store or Google Play Store with the same App Store ID used to purchase your subscription.

You may need to restore your subscription, which can be done by pressing the ‘Settings’ icon in the top right at any time, and selecting the ‘Restore Purchases’ button.

Then close and reopen the app.

If you need further assistance, contact us at app.support@moonbug.com.

I have a discount code. How do I use it?

To use a discount code, follow the below steps based on your App Store:

Apple:

  1. Open the App Store app.

  2. At the top of the screen, tap the sign-in button.

  3. Tap Redeem Gift Card or Code. If you can’t see Redeem Gift Card or Code, make sure you are signed in with your Apple ID and scroll to the bottom.

  4. Tap Enter Code Manually, then follow the instructions on the screen.

  5. Tap Redeem.

Google:

  1. Open the Google Play app.

  2. At the top right, tap the profile icon.

  3. Tap Payments and subscriptions and then Redeem gift code.

  4. Enter the code.

  5. To claim your reward, tap Get. To use the reward later, tap Not now.

How do I restore my purchase(s)?

To restore your subscription to CoComelon - Kids Learn & Play, press the ‘Settings’ icon in the top right at any time, and select the ‘Restore Purchases’ button.

How do I renew my subscription plan?

Our subscriptions are set to auto-renew at the start of each new billing cycle, with no further steps needed. Your subscription should renew monthly.

How do I cancel my subscription?

If you would like to modify your subscription plan, please follow the steps below associated with the App Store used for your original purchase:

Purchased on iOS:

  1. Make sure you’re signed in with the Apple ID you used to subscribe.

  2. Open the App Store > Your Profile (top-right) > Subscriptions.

  3. Tap on your active subscription(s).

  4. Tap “Cancel Subscription.”

If you do not see a “Cancel Subscription” option, please check to see if your subscription lists an expiration date. If so, it is likely that your subscription has already been canceled. If you have any questions about this, do not hesitate to contact our support team at app.support@moonbug.com.

Purchased on Google Play:

  1. Make sure you’re signed in with the Google Account that you used to subscribe.

  2. Open the Play Store App

  3. Tap on your Profile in the top right corner > Payments & Subscriptions > Subscriptions.

  4. Tap on your subscription(s) and tap “Cancel.”

How do I get a refund?

If you would like to apply for a refund, please follow the steps below associated with the App Store you purchased your subscription from:

Purchased on iOS:

Apple currently handles all cancellation and refund requests directly. You will need to appeal to Apple's support team for them to provide a refund. To apply for a refund, please review this article from Apple https://support.apple.com/en-gb/118223. You can also reach out to Apple’s Support Team directly to further discuss refund options.

Purchased on Google Play:

To offer a refund, we will need your Order Number. You can find this number through the Order Receipt email you received from Google Play after your purchase was made. Your order number will start with GPA, followed by a series of numbers. Please send this information to app.support@moonbug.com with “Refund Request” in the subject line and your order number in the body of the message.

How do I update my payment details?

If you need to update your payment details, please follow the steps below associated with the App Store you purchased your subscription from:

Purchased on iOS:

  1. Make sure you’re signed in with the Apple ID that you used to subscribe.

  2. Go to your App Store > Profile (top-right) > Tap your Account at the top of the menu.

  3. Tap "Manage Payments."

  4. Update your current payment method or add a new one.

Purchased on Google Play:

  1. Make sure you’re signed in with the Google Account that you used to subscribe.

  2. Tap on your Profile (top right corner) > Payments & Subscriptions > Payment Methods.

  3. Tap "Add Credit or Debit Card" to add a new payment method.

  4. To update or remove a linked payment method, scroll down to "More Payment Settings."

10/24/2024 18:01:00